Technical Support

Our technical support representatives are knowledgeable in statistics, quality improvement, and computer systems. Assistance is free, unlimited, and available during normal business hours. We provide meaningful information to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performances.

We provide technical support to your population of computer users by the following methodology:

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues; recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Help you to regain control over your user support.
  • Give you the freedom to focus your IT staff on their core competencies.
  • Reliable technical service & support for the ultimate in customer satisfaction. Our services are backed up by an extensive parts network and service-level options designed to be flexible enough to meet your specific business needs.